SHIPPING

All orders are shipped from our warehouse in Texas, USA.

Orders are processed within 1 to 2 business days. Orders placed after 2 PM EST, on weekends or on public holidays are processed the next business day. Shipping is usually handled by FedEx, UPS or DHL; the final-mile carrier may vary and is indicated in your shipping confirmation. Orders over $250 require a signature on delivery.

Upon handover to the carrier, risk of loss or damage transfers to the customer. Title passes to the customer upon the carrier's acceptance of the shipment.

PRE-ORDERS

In-stock items ordered together with pre-order items ship when the pre-order item becomes available. Pre-order shipping dates are estimates and subject to change.

TAXES

Applicable sales taxes are calculated and collected at checkout.

DELIVERY ISSUES

NDG is not responsible for delays caused by carriers or events beyond our control.

Once a package is marked as delivered by the carrier, NDG is not liable for lost, stolen or misplaced packages. For any issue after tracking shows delivery, contact the carrier directly with your tracking number. If you suspect theft, we recommend filing a police report and checking with neighbors or building management.

ORDER MODIFICATIONS & CANCELLATIONS

Orders are processed automatically and cannot be modified or cancelled once placed. Please double-check your items, shipping and billing details before completing your purchase, especially with express checkout (Apple Pay, Shop Pay).

You will receive an order confirmation by email after purchase. If it does not arrive, check your spam folder.

EXCHANGES

Exchanges are accepted within 14 days of delivery on unworn items in original condition, with all tags and packaging intact.

To start an exchange, contact orders@ndgparis.com with your order number. We will provide a prepaid return label and instructions. Returns sent without prior authorization may be refused.

A $25 exchange fee covers the prepaid return label and return handling. The fee and any price difference are settled before the replacement ships. We cover the cost of shipping your replacement.

RETURNS & REFUNDS

Returns for refund are accepted within 14 days of delivery under the same conditions and authorization process as exchanges. We provide the prepaid return label.

A return processing fee of $60 per return, covering outbound shipping, return shipping and processing, is deducted from your refund. Refunds are issued to the original payment method within 5 to 10 business days after the returned item passes inspection.

Limited editions, collaborations, drop releases, items purchased during sale or archive events, and items marked Final Sale at purchase are not eligible for return or exchange.

RETURNED ITEMS THAT FAIL INSPECTION

All returned items are inspected on arrival. Items showing signs of wear, damage, or missing tags or packaging will not be accepted: we will notify you and ship the item back at your expense. Items unclaimed 30 days after notification may be disposed of.

WARRANTY

All NDG Paris bags are covered by a 2-year warranty against manufacturing defects in materials or workmanship under normal use. If a defect arises within this period, NDG will repair or replace the item free of charge. The warranty does not cover damage caused by accidents, misuse, normal wear and tear, or unauthorized alterations.

To make a warranty claim, contact orders@ndgparis.com with your order number and photos of the issue.

NDG PARIS

These terms are governed by the laws of the State of New York, without prejudice to mandatory consumer protections applicable in your state of residence.

Black Wasp LLC
447 Broadway, 2nd Floor, Suite 2511
New York, NY 10013, USA

Contact: contact@ndgparis.com
Order inquiries: orders@ndgparis.com