SHIPPING

All orders are shipped from our warehouse in Texas, USA.

Orders are processed within 1 to 2 business days. Orders placed after 2 PM EST, on weekends or on public holidays are processed the next business day. Shipping is usually handled by FedEx, UPS or DHL; the final-mile carrier may vary and is indicated in your shipping confirmation. Orders over $250 require a signature on delivery.

Upon handover to the carrier, risk of loss or damage transfers to the customer. Title passes to the customer upon the carrier's acceptance of the shipment.

PRE-ORDERS

In-stock items ordered together with pre-order items ship when the pre-order item becomes available. Pre-order shipping dates are estimates and subject to change.

LOCAL TAXES

Please note that local charges (sales tax, customs duties, etc.) may apply depending on your region and local customs regulations. These charges are the customer's responsibility.

SERVICE DELAYS & DELIVERY ISSUES

NDG is not responsible for unexpected shipping delays caused by external factors such as customs processing, clearance delays, weather disruptions, or courier-related issues.

Once an order is marked as delivered by the shipping carrier, NDG is not liable for lost, stolen, or misplaced packages. 

For any delivery issues after tracking shows the item as delivered, please contact the relevant courier (UPS, FedEx, DHL) directly with your tracking or waybill number. If you suspect theft, we recommend filing a police report and checking with neighbors or building management.

EXCHANGES

Exchanges are accepted within 14 days of delivery on unworn items in original condition, with all tags and packaging intact.

To start an exchange, contact orders@ndgparis.com with your order number. We will provide a prepaid return label and instructions. Returns sent without prior authorization may be refused.

A $25 exchange fee covers the prepaid return label and return handling. The fee and any price difference are settled before the replacement ships. We cover the cost of shipping your replacement.

RETURNS & REFUNDS

Returns for refund are accepted within 14 days of delivery under the same conditions and authorization process as exchanges. We provide the prepaid return label.

A return processing fee of $60 per return, covering outbound shipping, return shipping and processing, is deducted from your refund. Refunds are issued to the original payment method within 5 to 10 business days after the returned item passes inspection.

Limited editions, collaborations, drop releases, items purchased during sale or archive events, and items marked Final Sale at purchase are not eligible for return or exchange.

RETURNED ITEMS THAT FAIL INSPECTION

All returned items are inspected on arrival. Items showing signs of wear, damage, or missing tags or packaging will not be accepted: we will notify you and ship the item back at your expense. Items unclaimed 30 days after notification may be disposed of.

ORDER MODIFICATIONS & CANCELLATIONS

• All orders will receive an order confirmation immediately after purchase, which will include your order number and a summary of your purchase. Please keep your order number private and refer to it when contacting customer service.

• If you do not receive your order confirmation email, please check your spam or junk inbox, as it may have been filtered there.

• Once an order is placed, we are unable to make any changes or edits. To ensure a smooth experience, we kindly ask that you double-check your shipping and billing details before completing your purchase, especially when using express checkout options like Apple Pay or Shop Pay.

• Orders are processed automatically to ensure timely shipping, which means we are unable to cancel them once placed. We appreciate your understanding and encourage you to review your order details carefully before completing the purchase. If you have any questions or concerns, please feel free to reach out.

NDG PARIS USA

A brand operated by The Black Wasp LLC
447 Broadway, 2nd Floor, 2511
New York, NY 10013

Contact: contact@ndgparis.com
For any orders inquiries please contact us at : orders@ndgparis.com